Help Center
Everything You Need to Know
What are the payment options?
We accept all major credit cards and PayPal.
What is your return policy?
Our Return Policy is simple: if you are not satisfied with any item you purchase from us on our website, you may return the item at your expense if you notify us within five (5) calendar days of your receipt of order for a refund of the purchase price. The refund excludes any shipping, handling & insurance fees.
Any items returned must be in same condition as you received. Tracking/Delivery Confirmation will be referenced to determine customer receipt date.
Do you offer private gem shows?
Yes. We bring the gem show to your location. Pricing for this special service varies upon the distance to your location and the amount of items that is needed for your specialized show. The amount of items usually is based upon how many people will be attending your event. Please note this is a highly popular service and booking needs to be done well in advance of your event date. Contact us for pricing and scheduling
Are the mineral specimens real?
Yes. The mineral specimens are real unless otherwise specified.